Customer Success Manager - резюме 97604

Дата обновления: 01.09.2020 в 16:38

Daria Sosnovskaia

Пол: Женский

Возраст: 27

Опыт работы (лет): 5

Образование: Высшее

Требования к работе:

Желаемая должность: Customer Success Manager

Профессия: ИТ, интернет, телеком

Регион: Санкт-Петербург

Тип занятости: Постоянная

Текст резюме:

Fintech (July 2018 - ...)
Community Manager
- Creating & publishing engaging content for social media platforms (Twitter, Facebook, Reddit, LinkedIn, Telegram, YouTube and others), in alignment with the marketing and product strategies, to support corporate and product campaigns;
- Advocating for the company and instant working with feedback (monitoring and managing the company's mentions, handling negative issues, complaints);
- Moderating, editing and optimizing public pages on social media channels;
- Developing brand awareness (organization of promotions, coordination of promo publications, developing a network of brand ambassadors, networking with potential partners);
- Planning and executing community initiatives (contests, partnerships, events);
- Collaborating with Marketing team to understand the key challenges, developing key activations and integrate product roadmap;
- Identifying and executing opportunities to engage with the community and generating users' engagement;
- Analyzing campaigns and activations performances (sales, traffic, awareness…) with the objective to optimize campaigns and bring recommendations for future actions by using specific tools such as Google Analytics and Power BI;
- Monitoring competitors, market and communities activities to highlight best practices, emerging trends, activation ideas.
Fintech (February 2018 - July 2018)
Customer Support Specialist
- Communicating with customers in a timely and accurate way to fulfill their requests;
- Identifying customer needs and helping customers to troubleshoot and use the service's features;
- Consulting with clients to jointly establish specific goals, the metrics used to evaluate progress towards those goals, and to align expectations for maximum client success;
- Keeping clients informed of new products, web-based tools and product improvements that can provide additional value;
- Analyzing and reporting product malfunctions to a product team;
- Providing coherent and clear updates on tickets in different tools (Freshdesk & JIRA);
- Working cross-functionally with the user, product, business development teams, and partners to resolve issues through issues analysis and problem management.
Roxot (September 2018 - December 2018)
Publisher Relations Manager
- Searching and analyzing potential customers using various sources (Similarweb, Thalamus, Linkedin, Hubspot etc.);
- Conducting the product presentations via demo-calls;
- Coordination of terms of cooperation and maintaining established communication with customers;
- Customer accounting;
- Developing prospection flow for the sales team with current & potential p.o.c daily interaction (cold and demo calling, consulting, strategy, execution & deal closing).
Saint-Petersburg State Electrotechnical University (September 2014 - June 2017)
- Signing up contracts with students and their representatives;
- keeping client base in Parus-Budget;
- doing marketing research in the market of Russian education and educational services;
- calculating self-cost of educational programs.

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